Application Management Main Services
Our APO model allows for direct communication between the client and our whole support structure, by maintaining a single point of contact to manage issues and relationships. This model is not only beneficial to client-support communications, but also adds to the client’s on-site management staff accessibility. Business leaders are enabled to be proactive and responsive to issues and opportunities. OmniVista constantly seeks to maximize its talent and resources with this model and has seen results in expediting resolution to issues.
Because of our multi-level, multi-disciplinary knowledge around financial products, OmniVista is well-positioned to advise clients on best practices regarding application management support.
Our complete offered services include:
Batch jobs monitoring
Batch jobs documentation, analysis, and optimization
Batch jobs monitoring and support
Live application troubleshooting
Investment platforms live monitoring and support
Issue tracking and resolution
External vendor feed development and support
Feed validation and monitoring
Internal and external data reconciliation and validation
Reconciled data tracking and archiving
24/5 or 24/7 support
Business days or calender days support
Dedicated senior staff available at odd hours throughout the day
Level 1 through 3 Application Support
Multiple level support based on business and functional need
Level 3 support to investment operations and applications
Off-Site Development and Customization
One of our value propositions is that we are able to go beyond support to assist clients with their development needs. Our team of architects, analyst, developers, and testers is the ideal extension of the client’s IT organization. We have a track record of successfully delivering numerous vendor product customization solutions on financial services systems.
Technologies covered include:
- Microsoft.NET C#, VB.NET, ASP.NET
- Microsoft SQL Server/Oracle/Sybase
QA Management and Support
OmniVista also brings significant industry and functional expertise to the QA process as part of our APO model. Given our extensive product knowledge and project management experience, we are able to execute best practices as part of QA testing.